Terms and Conditions

-Advanced Reservations

We highly recommend that you schedule your appointments 4-6 weeks in advance to ensure that your preferred time and treatment or service is available

-Cancellation Policy

As a courtesy to other guests and our staff, we now require a 48 -hour cancellation notice. All permanent make-up appointments, treatment facials, advanced aesthetics and eyelash extensions (full sets) will require a 50% deposit at time of booking and we do not offer refunds on deposits. Additionally, we do not provide refunds for cancelled or missed appointments.

Last minute (same day) cancelations and/or no-shows will now incur a $50 fee; no exceptions. We understand people get sick and we certainly do not want patients coming to the spa ill, but please call or text the day before your appointment so we have the opportunity to fill your spot. We have more same-day cancelations now than we did right after COVID, and there’s simply no excuse for the excessive uptick we’ve had this year. There are many patients on a wait list and last-minute cancelations and no-shows are disrespectful to them, and of course, to me. If you no-show or cancel less than 48 hours of your appointment there will be a $50 charge. If the $50 isn’t paid at the time of cancelation, then the full treatment will be taken out of your package. In cases of a deposit, you would lose your deposit if the $50 fee isn’t paid. Doctor’s offices, hotels, and even exercise studios ALL charge fees for same-day cancelations or no-shows so this should not be anything new.

-Spa Arrival

Please arrive 10 minutes early to fill out in-take forms if they are required for your particular treatment, (such as Advanced Aesthetics, Permanent Make-up, Waxing, or Xtreme Eyelash Extensions). If you are a new client with us, we will always need you to fill out a Client Consent Form. Alternatively, you may complete forms we’ve emailed to you in advance and bring them with you. Either option prevents paperwork from cutting into your pampering time with us.

-Payment Types

We accept cash, debit cards, personal checks, Visa, MasterCard, American Express and Discover – with proper identification.

-Returned Checks We accept checks, however, a $30 fee along with any additional charges that we may incur, will be assessed for any returned checks or other forms of payment.

-Spa Etiquette

Our Spa environment is one of tranquility and relaxation. Please respect all spa guests’ right to privacy and serenity. Please turn off all cellular phones while in the spa area and please keep voices to a whisper.

Guests under 18 need to be accompanied by a responsible adult.

-Health Conditions Please advise us of any health conditions, allergies, or injuries that could affect your treatment or service when making your Spa reservation. Intake forms must be updated with current contact and wellness information.

-Cleanliness

In keeping with our commitment to cleanliness, safety, and hygiene, our equipment is sterilized and sanitized after every treatment and service.

-Loss or Damage We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables with you during your visit.

-Returns and Refunds

All sales are final. We do not refund or offer exchanges or transfers on packages or gift certificates. A 50% non-refundable deposit is required for all appointments at the time of booking. The deposit is non-refundable since the spa is purchasing materials for your appointment that we are unable to return to the manufacturer. Product purchases can be exchanged within 30 days of the date of purchase, if accompanied by the original receipt, for the amount of the purchase price.

-Series and/or Bundled Packages

For best results we encourage multiple treatments of the same or complimenting services, so we are pleased to offer “packages” of bundled services, or a “series of the same services” at a significant discount. We sell packages and series in quantities of 3 or 6. Payment in full is due at the time of purchase, or a deposit of 50% can be placed at the time of scheduling. Balance would be due at time of FIRST service in package or series, or within 6 months of deposit, whichever comes first. “Deposits” for discounted services are offered as a professional courtesy for special circumstances and can only be approved by the owner. However, they cannot be refunded but can be transferred to a different service (also upon approval by the owner). Packages are typically time-sensitive treatments and therefore those patients get priority on scheduling. Patients in pre-paid packages or series can also get discounts on skincare and sometimes take advantage of a free follow-up or discounted services, so we do not offer refunds for partially used packages or series whatsoever at any time for any reason. Discounted packages and/or a series of services expire after 2 years and we do not offer refunds or transfers or “swapping out” for alternative treatments under any circumstances. After treatment the system will automatically take service out of package and update remaining treatments in the patient’s profile.

-Grandfathered in:

Patients can renew their package and receive the same discount as long as it is purchased the day of the last service in that package.

-Gift Certificates

All Things Vain Medi Spa gift certificates are non-refundable and good for spa services only. Our gift certificates are valid for one year. Certificates may not be used to purchase or be exchanged for other gift certificates or cash. Clients using third party gift certificates are not eligible to receive specials and highlighted offers. Lone Tree Medi Spa is not responsible for lost or stolen gift certificates. In order to protect gift card identity, please have ID available when redeeming.

-Group Policies

Billing: Groups of 3 or more must pay a 50% deposit at the time of the booking; groups of 6 or more must pay in full at the time of booking. Cancellation: All Things Vain Medi Spa must be advised of any cancellations or schedule changes 5 days prior to date of visit.

-Prices

Prices for services and products are subject to change on our website and menus without advance notice.

-Right of Refusal

All Things Vain Medi Spa reserves the right to refuse service to any client for any reason. What we consider to be inappropriate conduct or language during a service will result in immediate termination of the service.

-Privacy Policy

At All Things Vain Medi Spa we value your privacy, and we are committed to maintaining your security and confidentiality in the use of any private information you choose to share with us. We do not disclose identifiable information to any third party without your consent. Further, we do not sell, rent, or otherwise allow the unauthorized outside use of personal information such as names, addresses, phone numbers, or e-mail addresses in our database without your permission.

-Shipping Policy

We ship to the United States (48 contiguous United States) and are not able to ship Internationally at this time. Shipping fees vary depending on product size and weight and method of shipping chosen. Most items are available to ship in 1-2 business days unless otherwise noted. We typically process, ship, and deliver packages Tuesday through Saturday (excluding holidays).

-Terms and Conditions

As a customer of our practice, you agree to All Things Vain Medi Spa’s terms and conditions. All Things Vain Medi Spa reserves the right to change these terms and conditions in its sole discretion.